Shipping & Returns
Our promise
We make every effort to get your Fat Free Golf order to you quickly and safely.
UK Shipping
Orders are normally dispatched within 2-3 working days unless otherwise stated on the product page. As some Fat Free Golf products are manufactured or assembled in small batches, there may occasionally be a slightly longer lead time. Where this applies, we'll make this clear when you order. Delivery times shown at checkout are estimates and may be affected by circumstances outside our control, including delays with the relevant postal or courier service.
International Shipping
Where international delivery is available, estimated delivery times and shipping costs will be shown at checkout. Customers outside the UK may also be responsible for local import duties, taxes or customs charges. These are not included in our prices unless specifically stated otherwise.
Changed Your Mind?
No problem. For standard, non-customised products purchased online, you have the right to cancel your order within 14 days of receiving it without giving us a reason. Once you have told us that you wish to cancel, you then have a further 14 days to return the product to us. Unless the product is faulty, damaged when it arrives or not as described, you are responsible for the cost of returning it. We recommend using a tracked postal service as the product remains your responsibility until it reaches us.
Condition of Returns
You are welcome to inspect a product in the same way you reasonably would if you were buying it in a shop. However, if a product has been used, damaged, altered or handled beyond what is reasonably necessary to inspect it, we reserve the right to reduce the refund to reflect any reduction in its value. In particular, products which have been damaged through use, misuse, improper storage or attempted modification cannot simply be returned as new under the change-of-mind policy. This does not affect your statutory rights where a product is faulty, was damaged when delivered or is not as described.
Custom & Personalised Orders
Some Fat Free Golf products can be made or modified specifically for you, including products manufactured to non-standard measurements or otherwise customised at your request. Custom-made and personalised products cannot be returned or exchanged simply because you have changed your mind. This is because they have been manufactured or modified specifically to your requirements and may not be suitable for resale. This does not affect your statutory rights. If a custom-made product is faulty, damaged when delivered or does not match what you ordered, please contact us and we will put it right.
Faulty or Damaged on Arrival
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and, where possible, photographs showing the issue. We'll work with you to resolve the problem in accordance with your rights under UK consumer law. Depending on the circumstances, this may include a replacement, repair or refund. Please do not return a faulty product without contacting us first, as we may be able to resolve the issue more quickly.
Refunds
Once we receive your return, we'll inspect it and process any refund due as soon as possible and within the timescales required by law. For a valid cancellation of a standard online purchase, we will also refund the standard outbound delivery charge you originally paid. If you selected an enhanced or express delivery service, we are not required to refund the additional cost above our standard delivery option. Refunds will normally be made using the original payment method.
Cancelling Before Dispatch
If you change your mind before your order has been dispatched, contact us as quickly as possible. If we haven't started producing a customised or personalised item, we'll do our best to cancel it. Once work has begun on a bespoke product, cancellation may no longer be possible.
Your Statutory Rights
Nothing in this policy is intended to limit or exclude any rights you have under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.